Shipping policy
Last updated: [08.07.2026]
Thank you for shopping with Dryvello. We are committed to delivering premium-quality dry fruits and nuts to your doorstep in a safe, fresh, and timely manner. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
1. Shipping Locations
Dryvello currently delivers orders across most locations within India through reliable courier and logistics partners.
Delivery availability depends on the serviceability of your PIN code. If your location is not serviceable, you will be notified during checkout or shortly after placing your order.
At this time, international shipping is not available.
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2. Order Processing Time
All orders are processed within 1–2 business days after payment confirmation.
Orders are not processed or shipped on Sundays or public holidays or depending on the courier and logistics partners.
During peak shopping periods, promotional sales, or high order volumes, processing times may slightly vary or be extended.
Once your order is dispatched, you will receive a confirmation email or SMS with tracking details
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3. Estimated Delivery Time
Delivery timelines may vary depending on your location.
Typical delivery timelines within India:
• Metro Cities: 4–7 business days
• Other Cities and Towns: 5–10 business days Please note that delivery timelines are estimates and not guaranteed, as they depend on courier partners, logistics conditions, and local delivery networks.
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4. Shipping Charges
Shipping charges are calculated at checkout based on order value, weight, and delivery location.
Dryvello may offer free shipping on eligible orders or promotional offers, which will be clearly displayed on the website.
Any additional charges applicable to remote or special service areas will be shown before completing your purchase.
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5. Order Tracking
After your order has been shipped, you will receive tracking information via email or SMS.
You can use the tracking link or number to monitor the delivery status of your shipment in real time. Please note that tracking updates are managed by third-party courier services and may occasionally take time to reflect the latest status.
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6. Delivery Guidelines
To ensure smooth delivery, please make sure that:
• The shipping address and contact number are accurate and complete.
• Someone is available at the delivery address to receive the order.
If a delivery attempt fails due to incorrect address details, unavailable recipient, or refusal to accept the package, the courier partner may attempt delivery again. After a failed attempt, the package will be returned back to us.
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7. Packaging and Product Safety
Dryvello takes great care in packaging all products securely to maintain quality, freshness, and hygiene. All products are packed using tamper-resistant packaging, and each order undergoes quality checks before dispatch.
Due to the food nature of our products, items once delivered cannot be returned unless they are damaged, defective, or incorrect.
For more detailed information, kindly refer to our Return and Refunds Policy.
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8. Delays or Delivery Issues
While we strive to deliver every order within the estimated timeline, delays may occur due to factors beyond our control, including:
• Courier or logistics delays
• Weather conditions
• Public holidays or regional restrictions
• Natural disasters or unforeseen events
If your order is significantly delayed, please contact us, and our team will assist in the issue, which may include refund or reshipping the order.
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9. Damaged or Incorrect Orders.
If you receive a product that is damaged, defective or different from what you ordered, please notify us within 24 hours of delivery.
To help us review your request, please email us with the following:
• Your Order ID
• Photos or videos showing the issue
• A brief description of the problem
Eligible cases will be handled in accordance with our Return and Refund Policy.
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10. Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact us:
Email: support@dryvello.com
Our team will respond as soon as possible to assist you.