Refund policy

Last updated: [07.07.2026]

At Dryvello, we take pride in delivering fresh, carefully packed dry fruits and nuts to ensure the highest quality for our customers. Your satisfaction is extremely important to us, and we work hard to make sure every order meets our quality standards.

Since dry fruits are food products, returns and refunds are handled with specific conditions to maintain hygiene, safety, and product integrity. Please read the policy below to understand how we handle return and refund requests. _________________________________________________________________________________________________

1. When Returns or Refunds Are Accepted.

You may request a return or refund in the following situations:

 • Damaged Product

If your order arrives with damaged packaging or visibly damaged contents, you may request a refund or replacement.

 • Wrong Item Delivered

If the product you received does not match the item you ordered, we will arrange a suitable resolution.

Notes:

All concerns must be reported within 24 hours of receiving the order. Customers may choose between a refund or replacement for the abovementioned issue. To help us review the issue quickly, customers may be asked to provide clear photos or videos of the product and packaging. _________________________________________________________________________________________________________

2. Conditions for Return Requests

For safety and quality reasons, the following conditions must be met:

 • The product should be unused and in its original packaging.

 • The issue must be reported within the allowed reporting time.

 • Proof of the issue (photos or videos) may be required for verification.

Dryvello reserves the right to decide whether a return or refund will be approved, based on its policies, review of the situation, and legal requirements. _________________________________________________________________________________________________________

3. Order Cancellation

Orders can only be cancelled before they are dispatched from our warehouse (as per our cancellation policy).

Once an order has been shipped or is out for delivery, it cannot be cancelled because food products cannot be resold after shipment. _________________________________________________________________________________________________________

4. How to Request a Refund, Replacement, or Order Cancellation

If you experience any issue with your order, please follow these steps:

1. Contact our customer support team:

      Email: support@dryvello.com

2. Share the following details:  

          o Your Order ID    

          o A brief explanation of the issue along with a request 

          o Photos or videos showing the problem

3. Our team will review the request and respond with the appropriate solution.

_________________________________________________________________________________________________________

5. Refund Processing Time

Once a refund request has been reviewed and approved:    

 • Refunds are usually processed within 7–10 working days.  

 • The amount will be returned to the original payment method used during purchase. For Cash on Delivery (COD) Orders;

Refunds will be transferred through bank transfer after the customer provides the required bank details. _________________________________________________________________________________________________________

6. Situations Where Refunds Are Not Applicable

Due to food safety and hygiene regulations, refunds or returns will not be accepted in the following cases:    

 • The product has been opened, consumed, or tampered with.    

 • The complaint is reported after the allowed reporting period.    

 • The product was stored improperly after delivery.   

 • Minor differences in taste, texture, or appearance, which may occur naturally in dry fruits. _________________________________________________________________________________________________________

7. Our Commitment

At Dryvello, we carefully source and package our dry fruits to ensure freshness and premium quality. If any genuine issue occurs with your order, our team will make every effort to resolve it quickly and fairly.

Our goal is to provide a smooth, reliable, and satisfying shopping experience for every customer.