Privacy policy
Last updated: [08.07.2026]
1. Introduction
Welcome to Dryvello (“we”, “our”, “us”). Dryvello operates the website www.dryvello.com (“Website” or “Platform”). We are currently engaged in the online sale of plain dry fruits. However, our offerings may expand in the future to include additional dry fruits, food products, value-added items, gift assortments, and related products that may be introduced from time to time.
We respect the privacy of every visitor and customer using our Platform. This Privacy Policy explains how we collect, use, store, disclose, and safeguard information shared by you while accessing or using our Platform.
This Privacy Policy forms part of and should be read along with our Terms of Use and other applicable policies available on the Website.
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2. Acceptance of This Policy
By accessing, browsing, registering, or making a purchase on the Platform, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.
Your acceptance is deemed when you:
• Access or browse the Website
• Create or access an account
• Place an order or make a payment
• Contact us through any communication channel
• Interact with any feature or service on the Platform
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3. Definitions
• “Platform” refers to www.dryvello.com
• “Products” refer to dry fruits and any other products that may be offered on the Platform from time to time in the future.
• “User” / “You” refers to any person who accesses, browses, or purchases through the Platform or Website.
• “Visitor” refers to a person who browses the Platform without placing an order.
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4. Information We Collect
a) Personal Information
We may collect personal information when you register, place an order, or contact us, including but not limited to:
• Full name
• Shipping and billing address
• Email address
• Mobile number
• Account credentials for payment
• Order and transaction details
All payments are processed through secure third-party payment gateways. We do not store your card, bank, or UPI details.
b) Automatically Collected Information
When you browse our platform, we may automatically collect the following information:
• IP address
• Browser and device information
• Operating system
• Approximate location
• Pages visited, time spent, clicks, and navigation patterns
• Cart activity and browsing preferences
This information is used for analytics, performance improvement, and security purposes only.
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5. Accuracy of Information
You are responsible for ensuring that all information provided by you is accurate, complete, and up to date. If you share information on behalf of another individual, you confirm that you have the authority to do so.
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6. How We Use Your Information
We use the collected information to:
• Process, confirm, and deliver your orders
• Create and manage user accounts
• Provide customer support and respond to queries
• Communicate order updates and service notifications
• Improve our products, services, and website or platform experience
• Detect and prevent fraud or misuse
• Send promotional communications (with your consent)
• We may use it for marketing and advertising
• Comply with legal and regulatory obligations
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7. Marketing and Communication
With your consent, we may contact you via email, SMS, WhatsApp, or other messaging platforms regarding:
• Offers and promotions
• Product updates or new launches
You may opt out of promotional communications at any time. Transactional messages related to orders and account activity will still be sent when necessary.
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8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Enable essential website functionality
• Understand user behaviour and traffic patterns
• Improve website or platform performance and user experience
You can choose to accept or decline cookies through your browser settings. Disabling cookies may affect certain features of the Platform.
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9. Sharing of Information
We do not sell or rent your personal information. Your information may be shared only with trusted third parties such as:
• Payment gateway providers
• Delivery and logistics partners
• Website hosting and technology service providers
• Analytics and marketing partners
• Government or legal authorities when required by law
All third parties are bound by confidentiality and data protection obligations.
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10. Data Retention
We retain your personal information only for as long as necessary to
• Fulfil the purposes outlined in this Policy
• Meet legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements
Data that is no longer required is securely deleted or anonymised.
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11. Children’s Privacy
The platform is not intended for individuals under the age of 18, and we do not knowingly collect or solicit personal information from minors. If you are under 18 years of age, please do not use the Platform or submit any personal information to us.
In case an individual under the age of 18 wishes to access or use the Platform, such use must be strictly under the supervision of a parent or legal guardian and with their prior consent. If we become aware that personal information of a minor has been collected without appropriate consent, we will take reasonable steps to delete such information promptly.
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12. Data Security
We implement reasonable technical and organisational security measures to protect your information, including secure servers and encrypted transactions. However, no method of data transmission over the internet is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account login credentials.
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13. User Rights
You have the right to:
• Access your personal information
• Correct or update your data
• Request account deletion
• Withdraw consent for marketing communications
Requests can be made by contacting us using the details provided below.
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14. Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify-enhanced features that incorporate data and information obtained from your interactions with our store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights with respect to your personal information here: Shopify Privacy Portal Link.
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15. Third-Party Links
Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices or content of such external platforms. We recommend reviewing their privacy policies before sharing any information. Please contact the owner or operator of such a platform if you have any concerns or questions.
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16. User Reviews and Feedback
Any reviews, comments, testimonials, or feedback shared by you may be used for promotional or marketing purposes. By submitting such content, you grant us the right to use it without compensation.
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17. Intellectual Property
All content, logos, characters, designs, and materials displayed on the Platform are the intellectual property of Dryvello and Rinrei and are protected under applicable laws. Unauthorized use of any property is prohibited.
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18. Limitation of Liability
To the maximum extent permitted by law, Dryvello shall not be liable for any indirect, incidental, or consequential damages arising from the use of or inability to use the Platform or its services.
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19. Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below or lodge your complaint with your local data protection authority.
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20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.
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21. Account Deletion
You may request deletion of your account by contacting us at support@dryvello.com Certain information may be retained where required by law. Deleted accounts cannot be restored. Users are encouraged to review and back up any necessary information before submitting an account deletion request.
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22. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Brand Name: Dryvello
Website: www.dryvello.com
Email: support@dryvello.com